Absorbing a 6x storm surge without dropping a single qualified call
A restoration group operating across the Southeast needed to handle sudden weather-driven demand spikes without either dropping calls or paying for volume its crews could not service.
Results
What was actually broken
Storm events produced demand spikes of five to seven times baseline within hours. The group’s previous setup routed on a static waterfall, so during surges calls stacked up on the first branch while crews in neighbouring markets sat idle.
Client: A multi-market HVAC and restoration group
What changed, specifically
Listed in the order the changes were made. The sequence mattered as much as the changes.
What it moved
The group absorbed a six-times surge during a single hurricane week with 99.2% of qualified calls answered. Same-day dispatch rate held at 41% through the peak, against 12% during the previous season’s comparable event.
“Storm weeks used to be chaos — we would either miss calls or promise work we could not staff. Now the routing knows what the crews can actually take.”
Run the same decomposition on your account
We will take a month of your call data and show you where it fails, before anyone talks about switching anything.