The right buyer, on the first ring.
Intelligent Call Routing
Route every inbound call by intent, geography, buyer capacity, and live bid — with failover so a call never lands on a busy line while another buyer is waiting for it.
- Real-time ping-post bidding on live calls
- Geo, day-part, and capacity-aware routing
- Automatic failover and overflow buyers
Intelligent Call Routing · trailing quarter
180 msRouting decision time
96.4%Connection rate
100%Failover coverage
01
Routing logic that reflects the real world
Buyer capacity changes hour to hour. Routing rules read live state rather than a static waterfall.
Live concurrency caps per buyer and per campaign
Business hours and holiday calendars per destination
Skill and vertical matching from IVR responses
Weighted, priority, and round-robin distribution modes
02
Bidding on live inventory
Buyers can bid on a call while the caller is still in the IVR, so the highest-value match wins without the caller waiting.
Ping-post auction completed inside the IVR greeting
Floor prices and per-buyer bid ceilings
Automatic re-routing when the first buyer does not answer
Overflow pools so no qualified call is dropped
Intelligent Call Routing FAQ
Questions about intelligent call routing
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